Refund policy

Refund & Exchange Policy

Klara Modest Design

At Klara Modest Design, we aim to ensure a smooth and satisfying shopping experience. Please review our Refund & Exchange Policy carefully before placing your order.

Eligibility for Refunds & Exchanges

  • You may request a refund or exchange within 14 days from the date of purchase.
  • The item must be:
    • Unused
    • In its original condition
    • Returned with original packaging and tags intact

Requests that do not meet these conditions will not be approved.

Non-Refundable & Non-Exchangeable Items

Refunds and exchanges are not accepted for the following:

  • Sale or discounted items
  • Items purchased using promotional codes
  • Pre-order items
  • Soirée and occasion wear
  • Lace / Joubert garments
  • Satin garments
  • Hand-embroidered items
  • Tulle items
  • Scarves
  • Basic dresses
  • Items showing signs of use, washing, perfume, makeup stains, or alteration
  • Items returned without original packaging or tags

Promotional offers, discounts, and pre-order purchases are considered final sale and are not eligible for refund or exchange.

Refund Method & Timeline

  • Card (Visa) Payments:
    Refunds are processed according to the issuing bank’s system and timeline.
  • Cash Payments:
    Refunds are issued within 7:14 working days after the returned item is received and inspected in acceptable condition.

Shipping & Handling

  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
  • Original shipping fees are non-refundable.

Exchanges

  • Exchanges are subject to product availability.
  • If the requested replacement item is unavailable, a refund will be processed according to the original payment method .

Delivery Timeline

  • Orders are delivered within 7:14 working days from order confirmation.
  • Delivery timelines may vary due to courier services or circumstances beyond our control.

Important Notes

  • Klara Modest Design reserves the right to reject any refund or exchange request that does not comply with this policy.
  • By placing an order, you acknowledge and agree to this Refund & Exchange Policy.

Contact Us

For refund or exchange requests, please contact us through our official communication channels listed on our website.